Data Protection Notice

We collect personal data from you when you engage with us in the following ways:

• Online Purchases: When you place orders on our website, we collect information like your name, address, email, phone number, and payment details to process your order.
• Customer Service: Information shared during customer service interactions, including inquiries and feedback through email, phone, or chat services.
• Newsletter Subscriptions: If you subscribe to our marketing communications, we collect your contact information to send you updates and promotions.
• Promotions and Surveys: Data collected through your participation in surveys, promotions, and contests.

We may also collect technical information automatically, such as your IP address, browser type, and browsing behavior, through cookies and similar tracking technologies.

We use the personal data we collect for various purposes, including:

• Order Fulfillment: To process your orders, facilitate delivery, and manage billing and payments.
• Personalization: To provide customized product recommendations and services based on your preferences and purchase history.
• Marketing and Promotions: To send promotional offers, newsletters, and event invitations, only if you have opted in to receive these communications. You may opt out at any time.
• Customer Support: To handle inquiries, complaints, or service requests, ensuring a seamless customer experience.
• Analytics and Improvement: To analyze customer behavior, identify trends, and improve our products, services, and website functionality.

All data is used ethically and with the intention of enhancing your experience with OptiPosture.

Your personal data is only shared when necessary, and only with trusted third parties who provide essential services. These third parties include:

• Logistics and Shipping Partners: To ensure your orders are delivered efficiently, we share your name, contact, and delivery address with our logistics partners.
• Payment Processors: Payment information is processed by trusted third-party payment processors who comply with the highest security standards to protect your data.
• Marketing Service Providers: If you consent, we may share data with partners to send promotional materials relevant to your interests.
• IT and Data Security Partners: Our IT partners help ensure our systems are secure and operate smoothly.
• Legal Obligations: If required by law, we may disclose personal data to regulatory bodies or law enforcement.

We ensure that all third-party partners adhere to strict confidentiality agreements and handle your personal data in compliance with applicable data protection laws.

We are committed to protecting your personal data through various security measures, including:

• Encryption: Sensitive data, such as payment details, is encrypted both during transmission and while at rest to prevent unauthorized access.
• Access Control: Personal data is stored securely, and access is restricted to authorized personnel who need the information for operational purposes.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitored for unusual activities to detect any potential threats promptly.
• Employee Training: Our staff members are trained in data protection practices to ensure they understand and adhere to our privacy policies.

We continuously review our security policies to adapt to emerging threats and maintain the safety of your data.

We take reasonable steps to ensure that your personal data is accurate and up-to-date. You can assist us in maintaining data accuracy by:

• Reviewing your personal details via your account settings on our website.
• Contacting us if you notice any inaccuracies or if your contact details have changed.

We also periodically conduct verification checks to ensure that the information we hold is accurate and current.

You have the right to withdraw your consent to the collection, use, or disclosure of your personal data at any time. To do this:

• Contact us at support@optiposture.com with your request to withdraw consent.
• Specify the type of consent you wish to withdraw, such as marketing communications or specific data use.

Upon receiving your request, we will stop processing your data except where it is required by law. Please note that withdrawing consent for certain uses of data may impact the services we can provide to you.

Your personal data is retained for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Specific retention periods include:

• Purchase Records: Retained for 7 years for accounting, tax, and warranty purposes.
• Marketing Data: Retained until you withdraw consent or unsubscribe from our mailing list.
• Customer Service Records: Retained for 3 years to assist with any follow-up inquiries or complaints.

Once your data is no longer needed, it will be securely destroyed or anonymized.

We may transfer your personal data to locations outside of Singapore, especially if our service providers or partners are based overseas. We ensure:

• Any data transfer is conducted in accordance with PDPA guidelines and international data protection regulations.
• The recipients of your data provide an adequate level of protection by adhering to standard contractual clauses or equivalent safeguards.

Our commitment to data privacy remains the same regardless of the country in which your data is processed.

You have the right to access and correct your personal data at any time. To do this:

• Submit a request to our Data Protection Officer at privacy@optiposture.com.
• Clearly state the information you wish to access or update.
• Note that we may charge a small fee to cover administrative costs for access requests.

We will respond to your request as soon as possible, typically within 30 days.

If you have any complaints, concerns, or feedback about the way we handle your personal data, please contact us at OptiPosture@gmail.com. Our dedicated team is committed to addressing your concerns promptly and ensuring your satisfaction.

We take all complaints seriously and aim to resolve them in a fair and transparent manner, complying with all applicable regulations.

Our website uses cookies to improve your experience. Cookies help us:

• Track your browsing behavior, which allows us to personalize content and offers.
• Understand how users interact with our site so we can improve its functionality.
• Remember your preferences, such as language and region settings, to make your future visits more convenient.

You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the website’s functionality.

OptiPosture does not knowingly collect personal data from children under 16 years of age. If we learn that personal data from children has been inadvertently collected without parental consent, we will take steps to delete it as soon as possible.

If you believe that your child has provided us with personal data, please contact us at privacy@optiposture.com.

Our website may contain links to third-party websites for your convenience. Please note:

• We do not have control over these external websites, and they are governed by their own privacy policies.
• We recommend reviewing their privacy policies before sharing your personal data, as we are not responsible for their data practices.

Links are provided solely for your information, and their inclusion does not imply endorsement by OptiPosture.